As a result, I lost the only backup I had for the complete files he was supposed to be working on. They are not going to go looking for trouble. Microsoft does not contact users via web page messages, phone or email and instruct them to call tech support to fix your computer. If I touch any of the keys on the keyboard or the mouse, the reboot starts again from scratch. The most inexcusable thing is Randall went into my backup drive and obliterated my files without a clue of what he had done. These tech support services make it possible for business owners and employees with little technical knowledge to use all kinds of computing devices.
I felt as though it was extortion. They monitor what any admin we hire as business owners does, even complimented him on his work and showed me what he was removing from my computer I have been watching this for 2. She said payment would be by check or money order. Out of survey pool of 1,000 computer users in the U. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments.
If you have tech-support problems, they know that you will call them. I'm just being a good small business owner and paying. If you paid a tech support scammer with a gift card, contact the right away. I feel they are shady and deceiving. I believe they target us now, only us because they think there are enough private taxpayers with money to fund the roads, and because they must support all those in Tucson who don't want to get hacked and into the cloud.
Pay Pal stood up for me and took the charge off. Same thing hapoened to me yesterday!! This can be more cost effective for companies that require regular routine maintenance and support. Please contact us anytime if you haven't received the recurring payment back, I'll make sure that the amount will be reversed back to your account in no-time. However, my first fear was that they would misuse my credit card. In many cases, it says, when a user attempted to close the ad, another opened up, making the computer browser unusable.
As pointed above, you first need to uninstall your current antivirus. Some companies have tech support staff in retails stores. They are always Indians and always claim to be 247 Techie or the like. I talked to PayPal and supposedly they are trying to fix it. That being said, they had no producible contract or terms of agreement for me. Anthony called me and told me that they no longer accept credit cards over the phone, and I have to go down to the local Walmart to get an I-Tunes card.
It sounds like they are from India. With the latest payment I was told by Nick, who I had called to pass the information on to, that I gave the information to the wrong agent, Alex. Even if they are credible, you don't need a dedicated support team to swap anti-viruses. I think that your technicians have failed to resolve this issue. I have since taken in my lap top and computer tower and iPad to get cleaned. This can save time in waiting to reach a service representative or having to be redirected to a different department. These people have blinders on, have their heads in a vice that only allows them to think in the way they were programed without the ability to listen to the customer and integrate that knowledge with any intuition for a solution, in effecting, screwing the customer.
Subsequently, I received a message from another drone saying nothing was changed to my backup file and the supervisor said so. Are you skeptical that reporting scams will make a difference? I should have known that this was a scam, but they had an automated phone service that continued to call me telling me that there was a computer virus on my network and they showed me that there was a Trojan Virus on my system. I had a pop up and said they were part of Microsoft windows and a number pop up 1877 284 6789. After… Dear Everett, I'm Nash, who's in-charge of the Customer Relations Division at 247Techies. Wait a few minutes run a full system scan and see if they downloaded any new programs and remove or uninstall them. Here is a link for revo uninstaller: Make sure to pick the freeware version. As promised, we did proceed with a full refund.
When I asked for a refund based on their guarantee they stated they couldn't refund my money because I didn't give them enough time to fix the problem. The most inexcusable thing is Randall went into my backup drive and obliterated my files without a clue of what he had done. Original review: April 23, 2015 I purchased service in January 2015 99. Barb Barkeo, I would like to add to 's observation. All these time spent on working on your Amazon Prime is a result of act of goodwill of our Staff, here at 247Techies. I'd suggest anyone who's had issues getting a refund also file a complaint.
I only wish i had given up on them earlier within the 30 day window but they kept promising me that they could solve my problem. A legitimate security software program will scan what is on your computer and alert you if it finds malicious programs, called malware. Our values as small business owners are not in line with these groups that have been employed in these areas and seen this for decades, but looked the other way because it paid for their lifestyle, medical, pension. Below are from the chat conversation, we've had with you. After a little research I found this blog. Many people turn to online tech support services to remotely access computers and other equipment or to provide or receive support via email, online chats or phone calls. At this point, your computer has been compromised.
Transparency matters and it is now dead in Indian Tech Support that I will trust. I had a tech named a. The quality of support is one of the most important features of a tech support service. Began talking to me asked name told them my name and nothing else. Microsoft said that the live phone version of the scam involves miscreants impersonating engineers from legitimate software companies. Should you need help in the future, please do not hesitate to contact me directly , as I will be very happy to assist you personally with anything you need.